Good customer service can be achieved from any situation. We just had a situation in our company where there was a miscommunication about whether a carpet should be salvage or replaced in the customer’s home. We are in the fire and flood restoration business and were called by the insurance company to handle a water damage claim for this customer.

Well to make a long story short the insurance agent thought we should have replaced the carpet rather than dry and restore it. It was his opinion that we should also pay to replace the carpet and that the insurance company would not be reimbursing us the $3,000.00 it cost for the new carpet.

The business success secret you are about to learn is probably the best one you will ever use. It’s powerful, easy to implement, and produces immediate, in-the-moment results. Better yet, I can guarantee less than .01% of your competitors know about it (and if they do, they’re probably not using it).

Ready?

The secret is “love your customers.”

Yes, it’s true. The secret behind my own success in business, and that of so many people who are at the top of their fields is to send loving thoughts to everyone you interact with. You might be thinking, “Certainly he doesn’t mean everyone.” Oh, yes I do. Even the most disgruntled customers can be converted to adoring fans when you employ this secret genuinely and consistently.

I don’t understand why there is so many struggles in the making of profit when owning a business. The only thing I can really relate it to is it must be like life lessons. We are on this planet to learn and grow whether it be in life or business.

If we are dishonest in our relationships we pay a price and learn a lesson hopefully. If we are rude or discourteous in life we learn a lesson. If we fail to do what we say we are going to do then we sometimes pay a bigger price in lost trust.

Is it any wonder that 95% of businesses go out of business after 5 years? It isn’t to me because I talk to so many business and they don’t even have a system in place to make sure their customers are repeat customers.

So many businesses run to the next customer like a gold miner blasting for that next vein of gold. Although I agree that every new customer can bring with them exciting new opportunities it could be a fatal mistake. It could be a big mistake because all too many businesses fail to take care of the gold strike they just had.

There has never been a time in history when it is easier to become a multi millionaire from your own business. Whether it is a carpet cleaning business, a handyman franchise, computer services, plumber, electrician or whatever, if you follow some universal business principles you will get rich. There really is no other outcome.

There are however 5 critical mistakes that businesses make. This is the reason that 95% of all new businesses go out of business within 5 years.